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What is your Return & Refund Policy?



  • No merchandise may be returned and/or refunded without a prior email authorization from ABC Machine Embroidery. Please, email us with your complete order details before returning anything, for any reason.

  • Returns of tangible supplies:

    1. Embroidery thread, bobbins, and other physical embroidery supplies can be returned within 60 days from invoice date, with prior email authorization from ABC Machine Embroidery. 2. Full refund may be issued in case you have received a clearly damaged item, and mailed it back within 60 days, in original packaging. Refunds or replacements will be handled within 2 business days after we receive the merchandise back. 3. If you're not completely delighted with your purchase for any reason (other than clearly damaged item), within 60 days you may return the item new, in original packaging. Refund will be issued for the unopened, unused items. For example - if your machine doesn't seem to like the thread you've ordered, you've tried a few cones, and the rest of the cones are sealed - you will be refunded for all the sealed cones that you return in original box. 4. If for any reason you've missed the 60 days period, but still need to return a new item in original packaging - you can, yet 10% restocking fee will apply. 5. All items that have been purchased within some kind of "sale" or "special offer", can be eligible for store credit only, and will be handled on case by case basis.

  • Returns of software:

    Upon purchase, all software sales are final - in both downloadable and CD versions. We do not offer refund policy on software. Prior to purchase, please evaluate some free embroidery designs from our archive, as their quality represents the other designs we carry. Read item descriptions carefully and make sure that the designs you buy are in suitable size and format for your machine. We do provide free technical support by email if you encounter any problem.

    In the event that you receive a defective CD (which was damaged during CD creation process or during delivery), we will replace a defective CD with similar one.

    Only if the product was not delivered to you (we didn't email your download links/attachment yet), or your CD wasn't burned and mailed out yet, it's possible to cancel a software order.

    P.S. If you return something - please, be sure to include your name and order # on the box, so that we could identify your item and credit you easily. Also, please, email us with your complete order details before returning anything, for any reason. No merchandise may be returned and/or refunded without a prior email authorization from ABC Machine Embroidery.

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